The last few years have forced grocery stores to adapt to a multitude of constant challenges, and 2022 wasn’t any different. Let’s take a look back at some trends that gained popularity over the last year.
Labor Shortages Turned People to Checkout Alternatives
One of the most significant disruptions this year was the difficulties many retailers faced maintaining employees. Between high-turnover rates and an insufficient stream of applicants, staffing shortages hit stores nationwide. In response, many stores experienced an influx of shoppers using self-checkout over traditional tills. Researchers estimate that nearly 40% of transactions at grocery stores now take place through self-checkout terminals.
Supply Chain Issues Turned the Focus to Inventory Planning and Demand Forecasting
With shortages on the shelves becoming a prominent issue over the last few years, grocers focused their efforts on becoming proactive vs reactive. Many began investing in technology to help combat the issue, including tech that enhances their inventory management and ability to forecast customer demand. In fact, grocers cited inventory management as the top tech they plan on investing in over the next 24 months.
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Shoppers Embraced Loyalty Programs and Shied Away from E-commerce
The online world of grocery shopping saw some interesting changes this year. With the public’s eyes on inflation, customers were doing more than usual to make sure they were scoring deals to alleviate the pressure on their wallets. Grocers began rolling out and improving their loyalty programs, and customers came out in droves to sign up. Additionally, revenue for e-commerce decreased as compared to last year, with only grocery delivery remaining as popular in 2022 as it was in 2021.
Looking Toward 2023
Many stores have incorporated tech to combat more frequent challenges over the last few years, and there are many available solutions. Looking toward 2023, grocers have more tech options than ever before to battle the seemingly endless difficulties. Adopting Smart Carts, autonomous equipment, and contactless payment technology can alleviate many of the challenges that come with inflation, labor shortages, and uncertainty in the supply chain.
If you’re interested in expanding your store’s tech in the new year, reach out to a representative today!