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NRF: Inventory shrink cost the industry $48.9B in 2016

Retail inventory “shrink” increased to $48.9 billion in 2016 from $45.2 billion in 2015, as cost-cutting measures have left retail security budgets flat or declining, according to the annual National Retail Security Survey released Thursday by the National Retail Federation and the University of Florida.

6 ways the Amazon Whole Foods Deal Could Impact the Grocery Industry

Analysts say retailers can expect more pricing pressure, consolidation and higher consumer expectations for online shopping and delivery.

Great Incentives Can Drive Mobile Pay in Grocery

Today, more consumers are spending via mobile payment platforms than they were just a few years ago. These platforms, in return, are benefiting retailers, which are using them for differentiation, gathering shopper data and even increasing operational efficiency.

Physical stores will change, not disappear, panel predicts

“Personalized service” and “trust” will keep location traffic up as e-commerce grows. Brick and mortar must adapt, but it will survive. That was the shared sentiment among the panelists in the Specialty Food Association’s “Buyer Panel: Selling Specialty” at the 2017 Summer Fancy Food Show in New York City Monday.

5 Key Customer Service Mistakes You Need to Avoid

Customer service is the backbone of a successful business. It could be the difference between good reviews and repeat customers, and word getting around about negative customer experiences and people avoiding your business altogether. Given that customer service is so important, it is valuable to know some of the most common customer service mistakes. Customer service experts lent their expertise to Business News Daily and shared how to avoid them.
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