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Supermarkets Make Strong Showing in Customer Service Index

According to the “American Customer Satisfaction Index (ACSI) Retail Report 2017,” while supermarkets and health and personal care stores both gained a point, for an ACSI score of 79, department and discount stores dropped a point to 77, and specialty retail stores fell one point to 79. Additionally, Internet retail sites dipped one point to a score of 82, indicating that there’s still room for improvement in this sector.

Five supermarket trends for 2018

International supermarket research organisation IGD has identified the five food retail trends that will dominate the next twelve months.

Frictionless POS can lift revenue 48%

The Home Depot, Ace Hardware and Walmart ranked at the top of retailers that offer a frictionless purchasing experience. (The Home Depot)

How Amazon Will Use Analytics To Shake Up The Supermarket Industry

On the first day of its acquisition of Whole Foods, Amazon lowered the store's prices on beef, organic eggs, and avocados. But that was only a start. Judging from Amazon’s legacy of employing analytics to drive sales, it could shake-up the entire supermarket industry. That is, if it pulls the right levers, introduces analytics in a strategic way, and gains employee support for the wide-ranging change.

Is The Mall Lost on The Supermarket? 5 Facts Say No

Once we bought sweaters at the north end of the mall. Now we go there to pick out Swiss chard.
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"STCR provided a complete solution, from front end to back door receiving to help maintain gross profit."