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Seven Ways to Keep Customer Coming Back

Lots of money, effort and time go into acquiring customers, but not nearly enough thought goes into keeping them coming back. Sure, There’s the occasional offer or the “We’ve missed you” discount. All too frequently, we don’t pay attention unless they’re unhappy or turn up missing. Then, we get busy and try to get them back. Such business behavior has unintended consequences. The cable companies are an example. Customers have learned to complain and threaten to leave unless they age given concessions. And how do you feel when a company unleashes the sweet talk after they haven’t heard from you? This is when you say, “Why didn’t you take care of me before I left?”

4 New Ways Grocers are Empowering Associates through Technology

One of the biggest problems in retail is turnover. Data from Philadelphia-based Hay Group show that retail has one of the highest turnover rates of any industry, reporting a median rate of 67 percent for part-time employees. Additionally, on average, it costs 16 percent of one year’s salary to find, hire and train a replacement for one minimum-wage employee. In the past year, several grocers have helped remedy the situation by raising minimum hourly wages and benefits. For instance, Bentonville, Ark.-based Walmart said it would raise the starting wage rate for all hourly U.S. associates to $11, expand maternity and parental leave benefits, and give eligible full- and part-time workers a one-time cash bonus of up to $1,000. Also, Minneapolis-based Target raised its minimum hourly wage to $12.

Plant-based product sales increase an incredible 20 percent

If you need even more proof that plant-based eating is here to stay, a new study conducted by Nielsen and commissioned by the Plant Based Foods Association found that sales of plant-based foods grew by an incredible 20 percent in the 52 weeks ending June 16, 2018, reaching a total of $3.3 billion. With total food sales growing at just 2 percent, the data depicts a picture in which plant-based products are no longer just a niche market.

3 Tips for Small-Business Owners Competing With Chains

When you run a small business that competes with national chains, it's not enough to be locally owned. That might get the people in your community to stop by and wish you luck. But in most cases, it won't be enough to win sustainable business.

Secure Payments Partnership formed by leading retail associations

A group of retail and payments industry leaders — including the Food Marketing Institute and National Grocers Association — today announced the formation of the Secure Payments Partnership (SPP), a partnership created to promote security across the payments system. According to the new organization, SPP marks the first time these interests representing diverse parts of the payments system have joined forces to address the ongoing battle against payment fraud and devise improvements for the U.S. card payment system.
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