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Physical stores will change, not disappear, panel predicts

“Personalized service” and “trust” will keep location traffic up as e-commerce grows. Brick and mortar must adapt, but it will survive. That was the shared sentiment among the panelists in the Specialty Food Association’s “Buyer Panel: Selling Specialty” at the 2017 Summer Fancy Food Show in New York City Monday.

5 Key Customer Service Mistakes You Need to Avoid

Customer service is the backbone of a successful business. It could be the difference between good reviews and repeat customers, and word getting around about negative customer experiences and people avoiding your business altogether. Given that customer service is so important, it is valuable to know some of the most common customer service mistakes. Customer service experts lent their expertise to Business News Daily and shared how to avoid them.

7 Under-The-Radar Retail Trends For 2017

Trends, like rainstorms, can be easy to predict. You look at the current conditions on the radar screen, consider their proximity and can pretty much nail where and when the rain will fall.

Perspectives: Food Shopping Gets Even More Convenient

As evidenced by Amazon's recent announcement that it intends to acquire Whole Foods Market, the lines between food and beverage purchase channels are growing increasingly blurry.

Rising Labor Costs Inspire Savvy Retailers to Innovate

New approaches, strategies unlock competitive advantages As retail wages continue to rise due to government action and industry competition, some grocers and food retailers are developing ways to keep profit margins intact without passing along costs to customers, according to industry analysis from global management consulting firm L.E.K. Consulting.
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"STCR works to provide its customers with a competitive edge by bringing new ideas on what works in making a grocer successful."