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Grocers: Who's Winning & Who's Losing in Customer Satisfaction

What does it take to be the best in the grocery business? It really makes sense to know who is winning the game and why. This information gives insight and enables operators to establish benchmarks for best practices proven effective in gaining consumer recognition as "the best" in the business.

Emotional Intelligence is Vital to Workplace Success

The concept of emotional intelligence began to emerge in the 1980’s. Emotional intelligence is defined as the ability to identify, understand, and manage emotions in a positive way to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.


More often than not we tend to find a routine that we are comfortable with and seem to stick with it. Many people will never be where they want to be in their life, career and finances because they choose to settle. This is one of the biggest mistakes that people can make.

Workplace Motivation

Every business owner knows that customer service is important. So then why do some businesses have better customer satisfaction rating than others? There are many factors, but if you examine closer, the one factor that impacts a business’ ability to deliver high level of customer satisfaction is its employees’ motivation. Another word, motivated and happy employees leads to happy customers. After all, employees, especially customer-facing employees, are the ones who take care of the customers. They have the greatest impact on customer satisfaction.

Electronic Funds Transfer Backup Solutions

Credit, Debit, Electronic Benefit Transfer (EBT), Electronic Check Conversion (ECH), and Gift Card are the main types of electronic fund transfers (EFT). EFT is mission critical to any successful retail store operation. According a consumer payment preferences study conducted by Oliver Wyman a leading global management consultant, 82 percent of all point-of-sales (POS) transactions are done with plastic – credit or debit. It’s important not only to have a reliable EFT solution in place but also a backup solution in case the primary fails.
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"STCR works to provide its customers with a competitive edge by bringing new ideas on what works in making a grocer successful."