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Click-and-Collect: Don't Neglect these Fundamentals

It’s one of the most-asked questions in grocery ecommerce today: Pickup or delivery – which do consumers desire most? If this year’s Thanksgiving season is any indicator, it’s the former: Around the holiday, click-and-collect orders saw a 22 percent lift, compared with just a 2 percent lift in delivery orders, according to data from Toronto-based ecommerce platform provider Unata. Aside from the fact that a growing number of consumers are embracing online grocery shopping during the holidays, this stat suggests the importance of offering a click-and-collect feature, especially during the holiday season. But planning and executing such a program isn’t an easy feat, and can be quite costly fiscally and reputation-wise if any grocer introduces a lackluster click-and-collect service. Considering this reality, all food retailers looking to develop a winning buy-online-pick-up-in-store strategy should...

As Major Grocery Retailers Continue to Invest Online, How Can Independents Compete?

Between 2013 and 2018, online sales of groceries have more than tripled, according to a 2018 report from Packaged Facts. The study predicts that as online options become more available and consumers become more comfortable buying there, online grocery sales will more than quadruple. The challenge for independent stores is in understanding how to keep up with the large regional and national chains. These companies have millions to spend and often have partnerships with national platforms such as Instacart, who cater to them.

Report: Grocers could lose up to $700B to alternative channels by 2026

Race-to-the-bottom pricing and widespread competition among lower-cost store formats have obliterated grocers’ margins in recent years, according to McKinsey. Alternative formats such as dollar stores, discount non-grocers and online ecosystems like Amazon have intensified the pressure and drawn shoppers, especially millennials and baby boomers. McKinsey predicts that consolidation, which is on the rise since 2016, will be one way for grocery companies to combat this disruption, but that could mean the demise of as many as half of all conventional grocers. Those who want to succeed will need to be inventive, agile and decisive, with specific action on six key imperatives.

Grocers' Most Pressing Labor Issues: Attracting, Retaining Talent

Which labor issues will be the most urgent for grocers in 2019 and beyond? Progressive Grocer asked experts for their insights, and their responses were similar: getting the right people for the jobs that need to be done, and then keeping them at the company. “While attracting, developing and retaining talent are all important, attracting talent will be the most pressing issue,” stresses Margi Prueitt, executive director of the Produce Marketing Association’s Center for Growing Talent, in Newark, Del. “Baby Boomers are retiring in droves, and it will take an aggressive recruiting effort to replace them. And bringing three-plus generations together in the workplace is even more complex!”

Pardon the Disruption: Micro markets could be a huge opportunity for grocers

Grocers are building smaller and smaller stores these days, but what if they went really small? Last week, Kroger announced it had tucked a grocery department inside a Walgreens store in northern Kentucky. Stocked with more than 2,000 items, including fresh produce and cold cuts, this "Kroger Express" mini market is one of a handful the grocer plans to open over the next few months inside Walgreens locations near its Cincinnati headquarters. If the locations prove successful, a lot more people will be buying meal kits and bananas at the same place they buy cold medicine.
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