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Food Safety Innovator Launches haccp.com to support food businesses and food industry professionals

With ever-increasing pressure on food businesses to maintain compliance with customer, regulatory and industry standards, allergen management, food fraud and food safety culture, Alimentex has formally launched haccp.com. The ‘world first’ platform was created to support food businesses and food industry professionals in achieving and maintaining the stringent requirements of food industry compliance.

Grocers' Customer Service Can Counter Online Threat

It’s hardly news that online is making an impact on in-store food shopping.

Supermarkets Make Strong Showing in Customer Service Index

According to the “American Customer Satisfaction Index (ACSI) Retail Report 2017,” while supermarkets and health and personal care stores both gained a point, for an ACSI score of 79, department and discount stores dropped a point to 77, and specialty retail stores fell one point to 79. Additionally, Internet retail sites dipped one point to a score of 82, indicating that there’s still room for improvement in this sector.

Five supermarket trends for 2018

International supermarket research organisation IGD has identified the five food retail trends that will dominate the next twelve months.

Frictionless POS can lift revenue 48%

The Home Depot, Ace Hardware and Walmart ranked at the top of retailers that offer a frictionless purchasing experience. (The Home Depot)
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"In a multi-store operation it is important to have control from a central point. STCR provides the systems and technical expertise to do just that."