• 800.776.6576

  • Celebrating over 50 years

  • ready. reliable. results.

Why Maintenance on Your POS System Is So Important 

As a supermarket operator always looking to improve your business and cut costs it can be tempting to see your annual maintenance expense on your POS system as unnecessary or will at the very least be tempted to make sacrifices.  Understanding the mindset and the temptation to reduce maintenance expenses, there are many third party service organizations trolling the market offering plans with a significant cost reduction.  However, there are important reasons it is cheaper that need to be considered: the technicians are not trained by the manufacturers and are not as highly skilled; the quality of replacement parts are not equivalent; there will be a reduced service level and dedication to issue resolution.

This can be a costly mistake.  Some unfortunately don't perceive the value until it is too late.  None would argue the mission critical importance of the POS system.

So what value does the maintenance provide you?

Below is a breakdown of the three types of maintenance offered by STCR:

  1. Hardware maintenance:
  • Contract Management
  • Asset Management
  • Remote Diagnostics
  • Call Dispatch and Coordination
  • Call Tracking
  • Call Resolution
  • Access to software developer support
  • Entitled to upgraded software levels (services not included)
  • 24x7x365 access via phone internet and email
  • Remote diagnostics
  • Call tracking
  • Call resolution
  • Remote program upgrades
  • Answering 'how to' questions
  • Software personalization changes
  • Some setup and configuration changes
  • Tax table updates
  • Backup verification
  • Disaster recovery
  • Incident reporting
  • Closed call automatic notification
  • Satisfaction follow up call backs
  • Online Help Desk access for to open new calls and review call history
  1. Software maintenance:
  • Access to software developer support
  • Entitled to upgraded software levels (services not included)
  1. Remote Help Desk Support:
  • 24x7x365 access via phone internet and email
  • Remote diagnostics
  • Call tracking
  • Call resolution
  • Remote program upgrades
  • Answering 'how to' questions
  • Software personalization changes
  • Some setup and configuration changes
  • Tax table updates
  • Backup verification
  • Disaster recovery
  • Incident reporting
  • Closed call automatic notification
  • Satisfaction follow up call backs
  • Online Help Desk access for to open new calls and review call history

As you see the list is extensive and the added benefit is the costs are fixed.  Without this coverage you run the likely risk of costly excessive down times and service bills on an as needed basis, upgrade software license fees, and all the other intangible costs of your system not performing properly.  And typical to most service organizations resources are prioritized for maintenance clients.  Don't make the mistake and leave your business exposed to these unavoidable situations.  Protect your investment and know you are covered bumper to bumper.  If you have any questions or needs regarding STCR maintenance offerings speak to one of our knowledgeable Sale Representatives.

"STCR's register system is easy to learn and improves workflow with minimal downtime due to software malfunctions."